FAQs
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Klarna (Buy Now, Pay Later).
Can I cancel or change my order?
You can request changes or cancellations within 24 hours of placing your order. After this time, your order may already be processed for dispatch. However, you still have the right to return your item after delivery in line with our return policy.
Do you offer free shipping?
Yes, we offer 100% free standard shipping on all orders within the United Kingdom.
How long does delivery take?
Orders are processed within 1–2 business days. Delivery typically takes 3–5 business days within the United Kingdom.
What is your return policy?
This product is personalised and therefore not eligible for returns or refunds, except where it is faulty, damaged, or not as described.
Is your jewelry tarnish-free?
Yes, our jewelry is made with high-quality, tarnish-resistant materials.