Shipping policy

Last Updated: March 29, 2026

Welcome to Klowe. We are dedicated to providing a seamless and transparent shipping experience for our luxury jewelry. This policy explains how we process, ship, and deliver your order.

1. Shipping Destinations

We currently ship within the United Kingdom only.

If your location is outside the UK, we do not currently offer shipping to your region.

2. Product Pricing & Currency

All prices shown on our website are final and displayed in GBP (£).

Your final payment amount will always be clearly displayed at checkout before completing your order.

3. Shipping Rates & Costs

We offer free standard shipping on all UK orders.

There are no shipping charges, handling fees, or minimum purchase requirements.

4. Shipping Origin

All orders are inspected and dispatched from our London fulfilment location:

Klowe Warehouse
451 High Road
Flat 43 Solomons Court
London
N12 0AW
United Kingdom

5. Order Cut-Off Time

Our operations follow Greenwich Mean Time (GMT).

Order Cut-Off Time:
4:00 PM (GMT)

Orders placed before the cut-off time will begin processing the same day. Orders placed after this time, on Sundays, or on public holidays will begin processing on the next business day.

6. Order Processing Time

All orders undergo quality inspection and secure packaging.

Processing Time:
1–2 Business Days (Monday–Saturday)

Once dispatched, you will receive a shipping confirmation email.

7. Delivery Time

United Kingdom:
3–5 Business Days

Delivery times are estimates and may vary due to courier delays or peak periods.

8. Tracking Information

All orders include tracking.

You will receive a shipping confirmation email with your tracking number within 24–48 hours after dispatch.

Please allow up to 24 hours for tracking updates to appear.

9. Packaging & Order Protection

All Klowe orders are securely packaged.

Each shipment includes:

Protective outer packaging
Internal cushioning
A premium Klowe jewelry box

10. Address Accuracy

Customers are responsible for providing accurate shipping details.

Please ensure your address includes:

House number
Street name
Postcode

We do not ship to P.O. Boxes.

Incorrect or incomplete addresses may delay your order.

11. Order Cancellation

Orders may be cancelled within 24 hours of purchase.

To request a cancellation, contact:
cs@klowejewelry.com

Once dispatched, orders cannot be cancelled.

12. Address Changes

Address changes must be requested within 24 hours of placing your order.

Once shipped, we are unable to modify the delivery address.

Klowe is not responsible for incorrect addresses provided by customers.

13. Failed Delivery Attempts

If delivery fails, the courier may attempt redelivery or leave instructions.

If a parcel is returned to us due to failed delivery, we will contact you to arrange reshipment. Additional shipping charges may apply.

14. Damaged, Missing, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, incorrect, or incomplete, contact us as soon as possible.

Email: cs@klowejewelry.com

Include:

Order number
Photos of the item
Photos of packaging (if applicable)

This does not affect your statutory rights.

15. Lost or Delayed Packages

A shipment may be considered lost if it has not arrived within 10 business days after dispatch.

If this occurs:

We will investigate with the courier
If confirmed lost, we will issue a replacement or refund

16. Delivery Confirmation

Once a parcel is marked as “Delivered” by the courier, the order is considered fulfilled.

We will assist in investigations where necessary, but we are not responsible for loss after confirmed delivery.

17. Customer Responsibilities

By placing an order, you agree to:

Provide accurate shipping details
Be available to receive delivery
Provide valid contact information

18. Our Responsibilities

Klowe commits to:

Processing orders within 1–2 business days
Shipping items that match their description
Assisting with delivery issues where possible

19. Invoices & Documentation

A digital invoice will be sent after checkout.

Each shipment includes a packing slip without pricing.

20. Security & Fraud Prevention

Orders may undergo verification checks.

We reserve the right to cancel orders suspected of fraudulent activity.

21. Business & Contact Information

This website is operated by Klowe, a brand of PGX GROUP LTD.

Legal Name: PGX GROUP LTD
Trade Name: Klowe
Company Registration Number: 16979228

Registered Address:
Flat 43 Solomons Court
451 High Road
London
N12 0AW
United Kingdom

Warehouse / Fulfilment Location:
Flat 43 Solomons Court
451 High Road
London
N12 0AW
United Kingdom