Terms of service

Last Updated: March 29, 2026

OVERVIEW

This website is operated by Klowe. Throughout the site, the terms “we,” “us,” and “our” refer to Klowe. Klowe offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

Nothing in these Terms affects your statutory rights under UK law.

SECTION 1 - ONLINE STORE TERMS

By using this site, you confirm that you are at least 18 years old.

You may not use our products for any illegal or unauthorized purpose or violate any applicable laws.

A breach or violation of any of the Terms will result in an immediate termination of your access to our services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks.

Credit card information is always encrypted during transmission using secure SSL technology.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon as the sole basis for making decisions.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) without notice at any time.

We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS AND SERVICES

Visual Accuracy:
We have made every effort to display as accurately as possible the colours and images of our jewelry. We cannot guarantee that your device’s display will be accurate.

Availability:
We reserve the right to limit sales of our products on a case-by-case basis.

Descriptions:
All product descriptions and pricing are subject to change at any time without notice.

SECTION 6 - BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.

We may limit or cancel quantities purchased per person, household, or order.

Accepted Payments:
We accept Visa, Mastercard, Maestro, American Express, Klarna, Apple Pay, Google Pay, and other supported methods.

You agree to provide current, complete, and accurate purchase and account information.

SECTION 7 - SHIPPING AND DELIVERY

Our shipping operations are governed by our Shipping Policy.

  • We ship within the United Kingdom

  • Handling time: 1–2 business days

  • Estimated delivery time: 3–5 business days

Delivery times are estimates and may vary depending on external factors.

SECTION 8 - RETURNS, REFUNDS, AND CANCELLATIONS

Returns and refunds are governed by our Return & Refund Policy.

  • We offer a 30-day return window

  • Items must be returned in accordance with our return conditions

Orders may be cancelled within 24 hours of placement before dispatch.

SECTION 9 - USER COMMENTS AND FEEDBACK

If you submit comments, feedback, or suggestions, you agree that we may use them without restriction or compensation.

We are under no obligation to maintain comments in confidence.

SECTION 10 - ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 11 - PROHIBITED USES

You are prohibited from using the site:

  • For unlawful purposes

  • To violate any laws or regulations

  • To infringe intellectual property rights

  • To harass, abuse, or discriminate

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, secure, or error-free.

To the fullest extent permitted by law, Klowe (PGX GROUP LTD) shall not be liable for any indirect or consequential loss arising from the use of our service or products.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for defective products or for death or personal injury caused by negligence.

SECTION 13 - INDEMNIFICATION

You agree to indemnify and hold harmless Klowe and its employees, affiliates, and partners from any claim arising from your breach of these Terms.

SECTION 14 - SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in effect.

SECTION 15 - TERMINATION

These Terms are effective unless terminated by either you or us.

You may terminate these Terms by ceasing use of our website.

SECTION 16 - FORCE MAJEURE

We are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, strikes, or disruptions to supply chains.

SECTION 17 - GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 18 - CONTACT INFORMATION

This website is operated by Klowe, a brand of PGX GROUP LTD.

Legal Name: PGX GROUP LTD
Trade Name: Klowe
Company Registration Number: 16979228

Registered Address:
Flat 43 Solomons Court
451 High Road
London
England
N12 0AW
United Kingdom

Email: cs@klowejewelry.com

Business Hours:
Monday – Friday: 09:00 – 17:00 (GMT)
Saturday: 09:00 – 14:00 (GMT)
Sunday: Closed