Klowe 5-Year Warranty Terms

Last Updated: 6th March 2026

At Klowe, we are committed to producing high-quality jewelry designed to last. All Klowe jewelry purchased directly from the official Klowe website is covered by our 5-Year Limited Warranty Against Tarnish and Manufacturing Defects.

This warranty provides protection against specific product faults under normal intended use and is offered in addition to your statutory rights under applicable consumer protection laws.

1. Warranty Period

The Klowe Limited Warranty is valid for five (5) years from the delivery date of the product, as confirmed by the order tracking information.

Warranty coverage applies only to products purchased through the official Klowe website.

Proof of purchase, such as an order number or purchase confirmation, may be required to validate a warranty claim.

2. What the Warranty Covers

The warranty covers eligible issues resulting from manufacturing defects or material faults, including:

  • Tarnishing or discoloration caused by defects in materials or finishing

  • Manufacturing defects in clasps, chains, or settings

  • Structural defects occurring during normal intended wear

  • Faults in workmanship that develop under normal use

If an issue is confirmed to be covered under warranty, Klowe may provide one of the following remedies:

  • Repair of the item

  • Replacement of the item with the same or comparable product

  • Store credit if repair or replacement is not possible

The appropriate remedy will be determined by Klowe after reviewing the warranty claim.

3. What Is Not Covered

The warranty does not cover damage or issues caused by factors outside of manufacturing defects.

Examples of exclusions include:

  • Loss or theft of the product

  • Accidental damage or misuse

  • Scratches, dents, bending, or breakage caused by impact

  • Damage caused by prolonged exposure to harsh chemicals or improper care

  • Normal cosmetic wear from extended heavy use

  • Repairs or modifications performed by third parties

  • Improper storage or neglect

These exclusions help ensure the warranty remains fair and focused on genuine manufacturing issues.

4. Personalised and Custom Items

Personalised or custom-made products are covered under the same warranty only for eligible manufacturing defects and material faults.

However, the warranty does not cover issues related to personalisation choices, such as:

  • Spelling errors entered by the customer

  • Incorrect initials, names, dates, or wording provided during ordering

  • Design or customisation selections chosen by the customer

Customers are responsible for ensuring all customisation details are correct before placing an order.

5. How to Submit a Warranty Claim

To request a warranty review, customers must submit a warranty claim through the Klowe warranty claim form.

The following information may be required:

  • Order number or other proof of purchase

  • Customer name and email

  • Description of the issue

  • Clear photos of the product and the affected area

Our customer care team typically reviews warranty claims within 24–48 hours.

If the claim is approved, we will provide instructions for repair, replacement, or the applicable remedy.

6. Return Shipping for Warranty Claims

If a warranty claim is approved, customers may be required to return the item to our service centre for inspection.

Depending on the circumstances of the claim, Klowe may:

  • Provide a prepaid return shipping label

  • Request the customer to ship the item using a tracked service

Return shipping responsibility will be confirmed during the warranty claim review.

Customers will be notified of the appropriate shipping instructions after the claim review.

7. Replacement Products

If a replacement is provided under warranty:

  • The replacement item may be the same product or a comparable item if the original product is unavailable

  • Replacement items do not extend or renew the original warranty period

The warranty will continue based on the original purchase date.

8. Warranty Limitations

This warranty applies only to the original purchaser or recipient of the product and cannot be transferred.

Klowe reserves the right to deny warranty claims that do not meet the warranty criteria or that show evidence of misuse, alteration, or fraud.

9. Statutory Rights

This warranty is offered in addition to your legal rights as a consumer and does not affect those rights.

Customers in the United Kingdom are protected under the Consumer Rights Act 2015.

10. Contact Information

For warranty assistance or questions regarding this policy, please contact:

Klowe Customer Care
Email: cs@klowejewelry.com

Business hours:
Monday–Friday: 09:00 – 17:00 (GMT)
Saturday: 09:00 – 14:00 (GMT)
Sunday: Closed