Privacy policy

Last Updated: March 29, 2026

Welcome to Klowe. Your privacy and the security of your personal data are of paramount importance to us. This Privacy Policy explains how Klowe (operated by PGX GROUP LTD) collects, uses, protects, and discloses your information when you access our website https://klowejewelry.com/

We are committed to compliance with the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU GDPR.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you.

Directly Provided Information:

  • Full name, shipping and billing addresses, email address, and telephone number

  • Account details (username and encrypted password)

  • Communications you send to us via email or live chat

Automatically Collected Information:

  • IP address, browser type and version, time zone setting, operating system, and platform

  • Usage data such as pages viewed, time spent on site, and errors encountered

  • Cookies, web beacons, and pixels used to improve your experience

Financial Information:
We process payments through PCI-DSS compliant providers (e.g. Visa, Mastercard, Klarna).
Klowe does not store full card numbers or CVV codes on its servers.

2. How We Use Your Personal Data

We process your personal data under the following legal bases:

  • Contract: To process and deliver your orders

  • Legitimate Interests: To prevent fraud, maintain security, and improve our website (provided these interests do not override your rights)

  • Consent: To send marketing communications (you can opt out at any time)

  • Legal Obligation: To comply with tax, accounting, and regulatory requirements

3. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restrict processing

  • Right to object

  • Right to data portability

To exercise your rights, contact us at cs@klowejewelry.com.
We will respond within one month as required by law.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk

4. Third-Party Data Sharing

We share your information only with trusted partners necessary to operate our business:

  • Platform Provider: Shopify Inc. (store hosting and checkout)

  • Payment Processors: Visa, Mastercard, American Express, Klarna and other supported providers

  • Shipping Providers: Royal Mail and delivery partners

  • Analytics & Marketing: Google Analytics and Meta (Facebook) Pixel

  • Legal Authorities: Where required by law

These providers process data in accordance with applicable data protection laws.

5. International Data Transfers

Some of our service providers (such as Shopify, payment processors, and analytics providers) may process your data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

6. Data Security

We implement appropriate security measures to protect your personal data:

  • SSL encryption for all data transmissions

  • Restricted access to personal data

  • Regular security monitoring and updates

7. Data Retention

We retain your personal data only as long as necessary:

  • Order data: retained for at least 6 years for legal and tax purposes

  • Marketing data: retained until you withdraw consent

8. Automated Decision-Making & Fraud Prevention

We use automated systems provided by Shopify and payment providers to detect fraud.

If your order is flagged as high-risk, it may be reviewed or cancelled.
You have the right to request a human review of such decisions.

9. Cookies

We use the following types of cookies:

  • Necessary Cookies: Required for site functionality

  • Performance Cookies: Help improve website performance

  • Marketing Cookies: Used to show relevant advertisements

Non-essential cookies are only used after you provide consent via our cookie banner.

You can manage cookies via your browser settings or our consent tool.

10. Children’s Privacy

We do not knowingly collect data from individuals under the age of 16.
If we become aware of such data, it will be deleted.

11. Contact Information

If you have any questions or wish to exercise your rights, please contact:

PGX GROUP LTD (trading as Klowe)
Company Number: 16979228

Registered Address:
Flat 43 Solomons Court
451 High Road
London
N12 0AW
United Kingdom

Email: cs@klowejewelry.com

Business Hours:
Monday – Friday: 09:00 – 17:00 (GMT)
Saturday: 09:00 – 14:00 (GMT)
Sunday: Closed

12. Policy Updates

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated "Last Updated" date.