FAQs
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Klarna (Buy Now, Pay Later).
Can I cancel or change my order?
Yes, you can request changes or cancellations within 24 hours of placing your order.
Do you offer free shipping?
Yes, we provide 100% free standard shipping to the UK, USA and UAE.
How long does delivery take?
Orders are processed within 1–2 business days. Delivery takes 3–5 business days in the UK and 6–7 business days internationally.
What is your return policy?
This product is personalised and therefore not eligible for returns or refunds, except in the case of damage or manufacturing defects.
Is there a restocking fee?
A 20% restocking fee applies for change-of-mind returns. No fee is charged for damaged or incorrect items.
Is your jewelry tarnish-free?
Yes, our jewelry is made with high-quality, tarnish-resistant materials.