Payment Policy

Last Updated: March 29, 2026

Welcome to Klowe. We ensure that your shopping experience is safe, simple, and secure. This Payment Policy outlines the accepted payment methods, our security protocols, and our billing terms.

This policy does not affect your statutory rights under UK law.

1. Accepted Payment Methods

We accept the following secure payment methods:

Credit/Debit Cards:
Visa, Mastercard, Maestro, American Express

Digital Wallets:
Apple Pay, Google Pay

Buy Now, Pay Later:
Klarna (subject to availability and approval)

2. Payment Process & Authorization

  • Payment is taken at the time of order confirmation

  • All transactions are processed in GBP (£)

  • If payment authorisation fails, your order will not be processed

3. Secure Payments

We take your security seriously:

  • Our website uses SSL (Secure Sockets Layer) encryption

  • Payments are processed through secure, PCI-compliant providers

  • We do not store full card details on our servers

4. Taxes (UK Orders)

All prices displayed on our website include VAT (Value Added Tax) where applicable.

There are no additional taxes or hidden charges at checkout.

5. No Hidden Charges

  • The price shown at checkout is the final price you will pay

  • Standard shipping is free

  • No additional handling or processing fees apply

6. Payment Verification

To prevent fraud, some orders may require verification.

If needed, we may contact you via email (cs@klowejewelry.com) before dispatch.

7. Klarna Payments

If you choose Klarna:

  • Your agreement is with Klarna directly

  • Klarna may perform a soft credit check

  • Payment terms are set by Klarna

Please review Klarna’s terms during checkout.

8. Billing Information Accuracy

You must provide accurate billing details.

If your billing information does not match your bank records, your payment may be declined.

9. Payment Issues

If you experience issues:

  • Check your billing details

  • Contact your bank

  • Try an alternative payment method

  • Contact our support team

10. Contact Information

If you have questions about payments, please contact:

PGX GROUP LTD (trading as Klowe)
Company Number: 16979228

Registered Address:
Flat 43 Solomons Court
451 High Road
London
N12 0AW
United Kingdom

Email: cs@klowejewelry.com

Business Hours:
Monday – Friday: 09:00 – 17:00 (GMT)
Saturday: 09:00 – 14:00 (GMT)
Sunday: Closed

11. Policy Updates

Klowe reserves the right to update this Payment Policy at any time. Changes will be posted on this page with an updated revision date.