Frequently Asked Questions

Welcome to the Klowe Help Center. We’ve answered the most common questions to help you have a seamless shopping experience. If you need further assistance, please contact us at cs@klowejewelry.com

1. Ordering & Payments

What payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, Maestro, and American Express.
We also support Apple Pay, Google Pay, and Klarna (Buy Now, Pay Later, subject to approval).

Is it safe to use my card on your website?
Yes. Our website uses SSL encryption to protect your data. All payments are processed through secure, PCI-compliant providers, and we do not store full card details.

Can I cancel or change my order?
You can request a cancellation or modification within 24 hours of placing your order. After this time, orders are processed and cannot be changed.
However, your 14-day legal right to cancel still applies after delivery.

2. Shipping & Delivery

Do you offer free shipping?
Yes — we offer free standard shipping on all UK orders.

How long will it take to receive my order?

  • Processing time: 1–2 business days

  • Delivery time: 3–5 business days

Delivery times are estimates and may vary during busy periods.

Where is my order shipped from?
All orders are dispatched from our London fulfilment location.

3. Returns & Refunds

What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be returned in their original, unworn condition with all packaging included.

Do you charge a restocking fee?
No — we do not charge restocking fees.

When will I receive my refund?
Once your return is received and inspected, approved refunds are processed within 10 business days to your original payment method.

Do you offer exchanges?
We do not offer direct exchanges. To receive a different item, please return your original order and place a new one.

4. Product Information

Is your jewelry tarnish-free?
Our jewelry is made from high-quality materials designed to be durable and tarnish-resistant. For best results, we recommend avoiding exposure to water, perfumes, and harsh chemicals.

What materials do you use?
We use premium, skin-friendly materials. Full details (e.g. gold plating, sterling silver) are listed on each product page.

5. Security & Privacy

How do you protect my data?
We comply with UK data protection laws and use secure systems to protect your information. Your data is only used to process orders and improve your experience.

Why was my order flagged for verification?
To prevent fraud, some orders may be reviewed. If this happens, we may contact you to confirm your details before dispatch.

Still have questions?

Our support team is here to help.

PGX GROUP LTD (trading as Klowe)
Company Number: 16979228

Registered Address:
Flat 43 Solomons Court
451 High Road
London
N12 0AW
United Kingdom

Email: cs@klowejewelry.com

Business Hours:
Monday – Friday: 09:00 – 17:00 (GMT)
Saturday: 09:00 – 14:00 (GMT)
Sunday: Closed