Cancellation Policy

Last Updated: March 29, 2026

At Klowe, we process orders quickly to ensure fast delivery. If you need to cancel your order, please review the policy below.

This policy does not affect your statutory rights under UK law.

1. Cancellation Window (Before Dispatch)

You may request to cancel your order within 24 hours of placing it.

  • Cancellation requests must be submitted within this timeframe

  • After 24 hours, orders are processed and prepared for dispatch and may no longer be cancelled before shipping

2. How to Request a Cancellation

To request a cancellation, please contact us as soon as possible:

Email: cs@klowejewelry.com
Subject: URGENT: Order Cancellation – [Order Number]

Include:

  • Your full name

  • Order number

You may also contact us via Live Chat during business hours.

3. After Dispatch

If your order has already been dispatched:

  • It cannot be cancelled before delivery

  • You may return the item once received in accordance with our Return & Refund Policy

4. Your Right to Cancel (After Delivery)

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your item, even if it has already been dispatched.

  • You must notify us within 14 days of delivery

  • You then have 14 days to return the item

  • A full refund will be issued in line with our Return Policy

5. Refunds for Cancelled Orders

If your cancellation request is approved before dispatch:

  • A full refund will be issued to your original payment method

Processing time:

  • Up to 10 business days

  • Banks may take an additional 3–5 days

6. Order Changes

If you wish to change your order (size, item, or address):

  • Requests must be made within 24 hours

  • After this time, changes may not be possible

7. Cancellations by Klowe

We reserve the right to cancel orders where necessary, including:

  • Items out of stock

  • Suspected fraud or security concerns

  • Pricing or technical errors

If this occurs, you will be notified and receive a full refund.

8. Klarna Orders

If you paid using Klarna:

  • Your payment plan will be cancelled once your order is cancelled

  • Klarna may take a few days to update your account

9. Customer Responsibility

Customers are responsible for ensuring order details are correct at checkout.

We are not responsible for incorrect addresses if changes are requested after the 24-hour window.

10. Contact Information

For any questions, please contact:

PGX GROUP LTD (trading as Klowe)
Company Number: 16979228

Registered Address:
Flat 43 Solomons Court
451 High Road
London
N12 0AW
United Kingdom

Email: cs@klowejewelry.com

Business Hours:
Monday – Friday: 09:00 – 17:00 (GMT)
Saturday: 09:00 – 14:00 (GMT)
Sunday: Closed